Refund policy

BRAAAP MOTO — Return & Refund Policy

All BRAAAP MOTO products are custom printed to order. Because of the made-to-order nature of our products, we do not accept returns or exchanges for reasons such as wrong size selected, change of mind, or simply not liking the product.

We DO offer reprints or refunds for:

Print quality issues (faded, cracked, peeling, blurry)
Wrong item received
Damaged during shipping
Defective product
How to submit a claim:

Contact us within 30 days of receiving your order
Email us at [your email] with your order number and photos of the issue
We will review your claim within 48 hours
If approved, we will offer a free reprint or full refund at our discretion
Photos are required. We need clear images showing the defect or damage to process your claim.

What is NOT covered:

Wrong size ordered (please check our sizing guide before purchasing)
Color appearing slightly different from screen — monitors display colors differently
Normal wear and tear after washing
Issues caused by improper washing (see care instructions)
Care Instructions:

Turn garment inside out before washing
Wash cold on gentle cycle
Hang dry or tumble dry low
Do not iron directly on the print
Do not bleach
Shipping issues: If your order is lost in transit or shows delivered but you never received it, contact us within 14 days and we will work with the carrier to resolve it.

Contact: Email: [your email address] Subject line: Return Request — [Order Number]